Counselling, advocacy, and psychosocial support for self-managed and plan-managed NDIS participants. Fees aligned with the current NDIS pricing arrangements.
**NDIS Services available for self-managed and plan-managed participants only at this time**
Pay It Forward – Support a Session
Want to help someone access counselling or advocacy support when they need it most?
Holistic Care Counselling & Advocacy now accepts donations to a dedicated Support Fund that helps cover sessions for individuals experiencing financial hardship.
Every contribution, no matter how small, goes directly toward empowering someone in need.
Please note: Holistic Care is not a registered charity. Donations are not tax-deductible, but they are deeply appreciated.
To donate or learn more, please contact me directly or use the details below.
At Holistic Care Counselling and Advocacy, we are committed to making mental health and advocacy services accessible to those who need them most. Your generous donations directly support individuals facing trauma by funding counselling sessions and essential support services. Together, we can help create pathways to healing, hope, and empowerment.
Privacy Policy
Effective Date:
7 June 2025
Business Name:
Holistic Care Counselling & Advocacy
ABN:
16412117426
Contact:
holisticcarecounselling@gmail.com | 0440 123 659
1. Our Commitment to Your Privacy
Holistic Care Counselling & Advocacy is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect and hold personal information such as:
- Full name, date of birth, contact details (phone, email, address)
- Emergency contact details
- Mental health history and presenting issues
- NDIS-related information (if applicable)
- Notes from counselling sessions
3. How We Collect Personal Information
We collect personal information:
- Directly from you (in person, by phone, email, forms, or online bookings)
- From third parties (e.g. referring health professionals or NDIS plan managers) with your written consent
4. Why We Collect Your Information
We collect your information to:
- Provide counselling, advocacy, and wellness services
- Respond to enquiries or make appointments
- Communicate with other health providers (with your written permission)
- Comply with professional, ethical, and legal obligations
5. Disclosure of Personal Information
Your personal information is kept confidential and will only be disclosed:
- To health or allied service professionals with your written consent
- When required by law (e.g. mandatory reporting, court subpoena)
- When there is a serious risk to your safety or the safety of others
6. Storage and Security of Your Information
We take reasonable steps to securely store your information, including:
- Password-protected electronic files
- Secure cloud-based platforms (e.g., encrypted practice management systems)
- Lockable storage for physical documents
7. Access and Correction
You may request access to your personal information or request correction if it is inaccurate, incomplete, or out of date by contacting us at holisticcarecounselling@gmail.com. We will respond within a reasonable time.
8. Website and Social Media
When you visit our website or interact with our social media pages, we may collect non-identifying information (such as browser type or pages visited) to improve our services.
We do not use cookies to track identifiable data unless you provide information via forms on our website.
9. Third-Party Services
Our website may contain links to third-party sites (e.g. booking systems, payment processors). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on our website. Your continued use of our services after changes are made indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or a complaint about how we manage your privacy, please contact:
Linda Awramenko West
Holistic Care Counselling & Advocacy
📧 holisticcarecounselling@gmail.com
📞 0440 123 659
🌐 www.holisticcarecounselling.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):